Products

Attalus Communications designs, implements, and supports several major products lines. These products were selected after an exhaustive evaluation of the industry, its trends, and its future. They were selected for their functionality, reliability, and flexibility. Interactive Intelligence Inc., ESI Inc and Cacti Software are all leaders in their fields that have lead the charge into the 21st century. In addition, Attalus Communications offers telephone lines and internet services through One Communications, TDS MetroCom and US Signal.

INTERACTIVE INTELLIGENCE

Interactive Intelligence provides the most innovative contact center and IP telephony products and services available.

Interactive Intelligence solutions are modular in nature, built with proven, award-winning products that push the edge of technology to deliver a truly best-of-class offering.

The company's innovation and experience maximizes customer value with a product line that helps businesses more rapidly respond to change, while reducing the cost and complexity associated with managing interactions.

From sophisticated contact center automation applications - including automatic call distribution (ACD), interactive voice response (IVR), speech recognition, Web collaboration, remote agent support, supervisory monitoring, predictive dialing, call recording, reporting and more - to SIP-based enterprise IP telephony, unified communications and messaging, and customer self-service, Interactive Intelligence offers a flexible, easy-to-manage alternative to proprietary, hardware-centric solutions.

The Interactive Intelligence product line is ideal for contact centers of all sizes, small to medium-sized businesses (SMBs), global 1,000 organizations, and large, distributed enterprises, including those with mobile workers. Key vertical markets include financial services, healthcare, legal, and higher education.

Interactive Intelligence was founded in 1994 by Dr. Donald E. Brown and employs approximately 500 people serving more than 2,500 customers worldwide. For more information on our line of Interactive Intelligence products, click here.

ESI PHONE SYSTEMS

ESI designs and manufactures innovative business telephone systems for workplaces like yours. Our award-winning communications systems - digital, IP, and converged - are easy to use, yet packed with advanced capabilities to enhance your competitive edge, and come in a wide range to fit any budget.

ESI’s all-in-one phone systems deliver advanced operating performance through seamless feature integration. They are the “smartest” phones on the market, much less in their respective price ranges. ESI builds products that are easy to install, easy to understand and simple to use.

All ESI products are designed with combined proprietary hardware and software platforms. ESI proudly engineers and manufactures its systems’ hardware in the United States. Software is created and maintained by senior-level ESI engineers and developers. For more information on our line of ESI products, click here.

CACTI QUALITY ASSURANCE SOLUTIONS

Cacti is a leading provider of multimedia recording solutions for Contact Centers. Cacti is committed to the development innovative business-driven selective and continuous multimedia recording and analysis reporting software that enables companies to enhance their customer interactions across multiple communications media.

Cacti Software provides comprehensive quality assurance, performance management and voice applications for businesses that require reliable, secure systems for documenting, storing and retrieving mission critical communications.

The company specializes in Company Telephony Integration (CTI) based voice/data solutions that integrate in our suite of quality assurance products. Cacti’s solutions provide voice logging (random, continuous), screen recording (real-time, historical), and on-line quality assurance audits. For more information on our line of Cacti products, click here.

TAPIT EX CALL ACCOUNTING FOR BUSINESS

TAPIT EX Call Accounting software works with any telephone system that provides SMDR/CDR (Call Detail Record) information, helping you make valuable use of data already available to you through your phone equipment. At the termination of each incoming and outgoing call, TAPIT EX stores the data stream generated by your phone system, and then lets you recall it in your choice of report formats, providing you with important information to help you better manage your business. For more information on TAPIT EX, click here.